Terms and Conditions

These Terms apply to all cooking classes, food tours, wine tastings and culinary experiences ("Services") offered by Italian Cooking Classes in Rome.

By confirming a booking, you agree to the following terms.

Your booking is confirmed once payment (full amount or agreed deposit) is received.

Prices are shown in Euro (€) and may vary depending on:

• Private or shared experience
• Number of participants
• Type of service selected

All payments are securely processed through trusted third-party providers.

Our experiences require advance preparation, fresh ingredient purchasing, staff scheduling and limited availability. For this reason, the following cancellation policy applies:

Private Experiences

• Cancel more than 30 days before the scheduled date: we refund the amount paid minus a €30 processing fee per booking (see Section 6).
• Cancellations made 30 days or less before the experience are non-refundable.

Shared / Group Experiences

• Cancel more than 14 days before the scheduled date: we refund the amount paid minus a €30 processing fee per booking (see Section 6).
• Cancellations made 14 days or less before the experience are non-refundable.

Illness or Death of a Participant

• If a participant cannot attend because of illness, or in case of death, with a medical or death certificate we refund the full amount paid, without the €30 fee, even 30 or 14 days or less before the date.

We are unable to provide refunds in the following situations:

• Change of mind
• Finding a lower price elsewhere
• Deciding not to attend
• Travel changes not related to force majeure
• Late arrival
• No-show

A no-show means the reserved spot could not be offered to other guests, and therefore the booking becomes non-refundable.

We understand that unexpected events can happen.

Refunds may be considered in cases of:

• Documented serious medical emergency
• Government travel restrictions
• Natural disasters
• Other force majeure events beyond your control

Requests must be submitted in writing with supporting documentation.

Each case will be reviewed carefully and fairly.

When a refund is approved, including when you cancel in time (more than 30 days before the scheduled date for private experiences, more than 14 days for shared experiences; see Section 3), we refund the amount paid minus a €30 processing fee per booking. The fee covers the payment costs and the costs of handling the refund. It is not applied in case of illness or death of a participant (see Section 3).

The refund is issued by our staff to the same payment method used for the booking.

Some shared experiences require a minimum number of guests.

If the minimum is not reached, we may:

• Offer an alternative date
• Propose a private option (with possible price adjustment)
• Issue a refund (according to Section 6)

In rare cases (such as staff illness or force majeure), we may need to:

• Slightly adjust the menu
• Modify timing
• Change the location within Rome
• Reschedule the experience

If we are unable to deliver the experience, an appropriate refund will be issued.

Please inform us of any allergies or dietary restrictions at the time of booking.

We will do our best to accommodate your needs, although we cannot guarantee a completely allergen-free environment.

Guests participate voluntarily and are responsible for their personal belongings and conduct.

Our liability is limited to the total amount paid for the booked experience.

These Terms are governed by Italian law.

Any disputes fall under the jurisdiction of the Court of Rome, Italy.

The Data Controller is Italian Cooking Classes in Rome, based in Rome, Italy.

For any privacy-related request, you may contact us at: [email protected]

We may collect the following personal data:

• Name and surname
• Email address
• Phone number
• Billing information
• Booking details
• Dietary preferences (if voluntarily provided)

Payment data is processed securely via certified third-party payment providers and is not stored directly on our systems.

Personal data is processed for:

• Managing bookings and reservations
• Providing our services
• Customer communication
• Legal, tax and accounting obligations
• Security and fraud prevention

Data is processed lawfully, fairly and transparently in accordance with EU Regulation 2016/679 (GDPR).

All personal data is stored securely on our protected servers.

We implement:

• Encryption systems
• Restricted access controls
• Technical and organizational security measures

Data is retained only for the period required by applicable Italian and European laws and is permanently deleted once legal retention obligations expire.

For the protection of our guests, staff and premises, CCTV cameras are installed inside the facility.

• Clear signage is displayed at the entrance.
• The surveillance system is legally declared to the relevant authorities, including the Labour Inspectorate and the Municipality of Rome.
• Recordings are accessed only when strictly necessary for security purposes or to review specific incidents.
• Footage is not used for commercial purposes.
• Recordings are retained only for the legally permitted period and then automatically deleted.

During our experiences, photographs or short videos may occasionally be taken for promotional or communication purposes.

• Photos are taken only with prior consent.
• Guests may decline or withdraw consent at any time.
• Images are used solely for website, social media or promotional materials.

We do not sell or distribute personal data to third parties.

Data may be shared only with:

• Payment providers
• Professional advisors (accountants, legal consultants)
• Public authorities where required by law

All third parties process data in compliance with GDPR regulations.

Under GDPR, you have the right to:

• Access your data
• Request correction
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

Requests may be submitted via email and will be handled within the timeframes required by law.

Our website may use technical and analytical cookies necessary for proper functioning.

For full details, please refer to our Cookie Policy.

This Privacy Policy is governed by Italian and European data protection laws.